Complaints

The Crofting Commission is committed to providing high-quality customer services. We operate under the principles issued from the Scottish Public Services Ombudsman. These principles are that the policy and process should be accessible, fair, flexible, confidential, clear, and timely.

If you are dissatisfied with our services, we can help you whether you wish to raise an informal or formal complaint, an informal complaint will processed within 5 working days and a formal complaint within 20 working days.

Detailed guidance notes describing our complaints procedure and how to make a complaint are available below, along with a leaflet summarising our complaints procedure.  You can complete and return our Complaints Form, copy below.

PLEASE NOTE: A complaint cannot be made in relation to a Decision on an application taken by the Crofting Commission unless you consider there has been a procedural fault or a failure in process when arriving at that decision. For information on how to appeal a Decision see Appeals.

Statistical summary of complaints dealt with by the Commission can be found below.