Environmental information request

You can make a request for environmental information either in writing or by speaking to a member of staff. You do not have to explain why you want the information, but doing so may help us to answer your request more effectively.

Fees and timescales

• Will there be a fee? Our Charging Policy provides full details. Any fees will be communicated to you in advance.
• Timescale: We will respond to your request within 20 working days. If the request is complex or involves a lot of information, this can be extended to 40 working days.

Your right to review and appeal

If you are unhappy with our response, you have the right to challenge the decision.

• Request a review: You must tell us why you are unhappy within 40 working days. We will then re-examine your request and aim to provide a new response within 20 working days.
• Appeal to the Information Commissioner: If you remain dissatisfied after the review, you can appeal to the Scottish Information Commissioner. You should keep copies of all correspondence as they will be required for the appeal.