We apologise that there are currently delays in processing applications in addition to the usual timescales for cases. For new cases, delays of 6 weeks should be anticipated in addition to our usual timescales.
Applications that were received before March 2022 have been subject to additional delays due to a period of understaffing. We are prioritising these cases, but some may have ongoing delays whilst new staff receive the required training. Please be assured that we will be in touch when there is a significant update about your case. We encourage applicants to get in touch with our customer services team if you have not heard from us in the last 12 weeks or more.
The Commission are undertaking considerable staff recruitment and training which will alleviate current delays and result in continuing service improvements through the rest of 2022 and throughout 2023. We thank applicants and their agents for their continued patience whilst we work towards improving our casework processing times.
More information on our typical timescales can be found below. This outlines the different timescales involved in applications and in particular the longer timescales involved in cases that are escalated for decision by senior staff or commissioners. In order for applications to be processed as quickly as possible, please refer to the relevant decision making parameters for the application type. Applications that meet these parameters will generally be decided considerably quicker.
The timescale for processing your regulatory application will depend on which parameters it falls into. Also if the croft is not registered with Registers of Scotland (RoS) it can add a considerable timescale to the application process.
We operate a model of Delegated Decision Making, with officers able to approve straightforward cases that meet all the legislative, policy and parameter requirements. Parameters are set by the Commission for each regulatory function so that they can be considered under the delegated decision making process.
When you have identified the parameters for your application type it will give you an indication of how long the process will take. These timescales cannot be guaranteed as every application is considered on its own merits taking into account the individual circumstances of the case.
These are straightforward cases that meet all the necessary parameters for that regulatory function and allow approval to be made by a Casework officer.
These are cases slightly outwith the parameters set for Tier 1 cases and are considered by a Senior Casework Officer. Applications can be approved, modified or conditioned at Tier 2.
These are cases where Senior Casework Officers at Tier 2 cannot take a decision, typically because it is well outwith parameters and/or there have been objections. Tier 3 cases are considered by a casework group of 3 Commissioners. Only Tier 3 can refuse an application.
Total time for case assuming no significant hold ups and that croft is already registered before reaching the decision stage = 12 -16 weeks
This may involve one or more of the following processes in addition to that of a straightforward case.
Total time for case assuming no registration issues = 16-44 weeks
Total time for case assuming no registration issues = 22-71 weeks