Gaelic
01463 663439

Openness

The Crofting Commission takes the protection of your privacy seriously.  To safeguard your personal data and make sure that it is accurate, we only collect and/or store the data necessary to carry out our functions as a regulatory body.  Here is a copy of our Privacy Notice.

We aim to provide high quality services and information to all members of the public and we respond to all correspondence within 20 working days of receipt. If we cannot provide a full reply within this period, we will write to you to explain why there is a delay and when you can expect to receive a full response.

Before making a request for information

We already have a large amount of information available on our website, via our Publication Scheme which can be found below and in our Annual Report. You can also find a large number of publications, information on consultations and Board papers on our website.  We recommend that you look on our website first before requesting information as it may already be available.

We are strongly committed to complying with legislation that gives you the right to request information and for that information to be provided to you unless there are good reasons not to do so.  However, you should be aware of our guidance on vexatious and repeated requests which can be found below, along with a copy of our Charging Policy.

We have also provided a suggested template which you can use to request personal data, this can be found below. However, you should also refer to the page on the Data Protection on this website.

 

 

 

 

High Volumes of Applications

We currently have a 4 week backlog of applications/enquiries, this is due partly to the high volume of correspondence received and some temporary staffing issues. As a result there will be a delay in acknowledging receipt of your application/answering your enquiry. Be assured that you will hear from us in due course and we appreciate your patience in the meantime.

If you have sent us an enquiry, have you checked our website or ROC Online to see if the answer is there?

Crofting Commission, Great Glen House, Leachkin Road, Inverness, IV3 8NW 

T: 01463 663439

info@crofting.gov.scot

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