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01463 663439

Complaints

The Crofting Commission is committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services.

If you are dissatisfied with our services, please tell us by completing and returning our Complaints Form, copy below. Detailed guidance notes describe our complaints procedure and how to make a complaint are available below along with a leaflet summarising our complaints procedure. We hope to respond to all expressions of dissatisfaction within 5 working days. If we need to conduct a thorough investigation you will be notified of this and you will receive our response within 20 working days.

PLEASE NOTE: A complaint cannot be made in relation to a Decision on an application taken by the Crofting Commission unless you consider there has been a procedural fault or a failure in process when arriving at that decision. For information on how to appeal a Decision see Appeals.

If the issue you are dissatisfied with is regarding a breach of common grazing regulations please complete a Breach of Regulations form.

Statistical summary of complaints dealt with by the Commission can be found below.

 

Complaints

Office Closure - our office will be closed for training purposes on Friday 24 November.

The Crofting Commission will be appointing a new panel of Assessors in Spring 2018. If you are part of a crofting community and want to be more involved join us at a crofting roadshow near you to find out more about the role of Assessors and a general update on Commission activities.
TIME: 7:30 - 9pm
DATES/VENUES:

21 November - Busta House Hotel, Brae, Shetland

22 November - Rogart Hall, Rogart

29 November - Falls of Lora Hotel, Connel

30 November - Nevis Centre, Fort William

4 December - Dark Island Hotel, Benbecula

5 December - Caladh Inn Hotel, Stornoway

6 December - Gairloch Village Hall, Gairloch

Crofting Commission, Great Glen House, Leachkin Road, Inverness, IV3 8NW 

T: 01463 663439

info@crofting.scotland.gov.uk

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