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FOI Request: 109361

Received: 10 March 2021

Division: Serving Crofting

Status: Completed

I wish to submit to the organisation a freedom of information request relating to: 1. Contact Centre/Call Centre Contracts (Contracts and Costs associating to all/any systems used to manage Inbound Contact to The Crofting Commission from Citizens. (i.e. Call/Telephony Management Systems, Email Management Services/software, Help Desk Agents and Hotlines etc.) 2. Inbound Network Services Contracts (by "Inbound Network Services", we are referring to Inbound Call, Telephony and Email Management Services, and any other inbound channels used by citizens to make contact with The Crofting Commission.) 3. Website Traffic Spend/Analysis (even if hosted by an Agency) a) Number of Visits per month (Average) b) Who is the supplier/agency/internal stakeholder responsible for hosting/maintaining and managing the website(s)? c) Does your organisation’s website(s) have an on-site search bar? - What Content Management System is your site-search connected to (if so)? - What is the Search Bar Utilisation? (If known, % of Website visitors) - Who is the Supplier/Owner of the on-site search on your website? Please send me the following information for each: 1. Incumbent Supplier: For each of the contract(s) can you please provide me with the supplier of the Contract? 2. Annual Average Spend: the annual average (over 3 years) spend for each supplier? 3. Who is the senior officer (outside of procurement) responsible for these contract areas (including website)?

Decision: Release 25 March 2021

Information requested issued


Covid -19

The majority of our staff continue to work from home but we do NOT have access to our office at present. We will continue to give priority to applications that relate to statutory deadlines, or which concern a Crofting Register forms to notify the Commission that an event has taken place.

Approved Applications:

If you are a crofter who has had an application approved by the Commission within the last 3 months
Please read this important information regarding effecting Commission regulatory decisions.

Site visits are still not possible until the government eases the current restrictions on movement. Similarly, no hearings will take place until public meetings (with appropriate social distancing) can take place.

Crofting Commission, Great Glen House, Leachkin Road, Inverness, IV3 8NW


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